Archive for the ‘Uncategorized’ Category

26 presents Tessa Ross

Tuesday, May 14th, 2013

Writers’ Collective 26 is at it again.  Their latest not-to-be-missed event features Controller of Film4 and behind-the-scenes legend, Tessa Ross. We’re delighted to say we’ll be supporting the event.  It’s on Wednesday 5th June at The Free Word Centre in Clerkenwell.

To say Tessa is amazingly talented would be a huge understatement. She’s been controller of Film4 since 2003. She’s produced some of our favourite films, including the eight-Oscar-winning Slumdog Millionare, Billy Elliot, This Is England, In Bruges, Chris Morris’ Four Lions and Steve McQueen’s Hunger.

She was awarded a CBE in the 2010 New Year Honours for her services to broadcasting. In February 2013, BBC Radio 4 named her as one of the 100 most powerful women in the UK. And in the same month, she picked up the BAFTA for ‘Outstanding British Contribution to Cinema’.

Tessa will be talking about her career in film and how she works with screenwriters.  She’ll also be taking questions from the audience. The event’s a sell out, predictably. But fret not! We’ll be recording it. It’ll be available on both the Quietroom and 26 YouTube channels in the summer.

 

Jochem

Monday, March 4th, 2013

Famous first words

Wednesday, September 21st, 2011

They say everyone’s got a novel in them somewhere. I’m assuming they don’t mean this literally – “We’ve got the x-ray back from the lab, Miss Smith, and I can confirm that you do have a novel inside you.”

Yes, I do. I’m sure I do. But where do I begin? Where would you begin?

You’re sitting in the kitchen eating your breakfast, preferably some kind of pastry that you pronounce in a French accent to make you feel arty, and you’re pondering absent-mindedly what the name of that bloke was in that thing on TV last week, when out of nowhere it hits you. Inspiration. Your characters appear to you in a glorious vision and now you have your novel. The words are practically writing themselves.

So here’s the challenge: what’s your opening line?

Here’s some attention-grabbing inspiration for you:

They shoot the white girl first.
Paradise by Toni Morrison

It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way.
A Tale of Two Cities by Charles Dickens

It was the day my grandmother exploded.
The Crow Road by Iain Banks

“To be born again,” sang Gibreel Farishta tumbling from the heavens, “first you have to die.”
The Satanic Verses by Salman Rushdie

If you really want to hear about it, the first thing you’ll probably want to know is where I was born, and what my lousy childhood was like, and how my parents were occupied and all before they had me, and all that David Copperfield kind of crap, but I don’t feel like going into it, if you want to know the truth.
The Catcher in the Rye by J. D. Salinger

Ten days after the war ended, my sister Laura drove a car off a bridge.
The Blind Assassin by Margaret Atwood

It was a queer, sultry summer, the summer they electrocuted the Rosenbergs, and I didn’t know what I was doing in New York.
The Bell Jar by Sylvia Plath

What a lot of hairy faced men there are around nowadays.
The Twits by Roald Dahl

ABANDON ALL HOPE YE WHO ENTER HERE is scrawled in blood red lettering on the side of the Chemical Bank near the corner of Eleventh and First and is in print large enough to be seen from the backseat of the cab as it lurches forward in the traffic leaving Wall Street and just as Timothy Price notices the words a bus pulls up, the advertisement for Les Miserables on its side blocking his view, but Price who is with Pierce & Pierce and twenty-six doesn’t seem to care because he tells the driver he will give him five dollars to turn up the radio, ‘Be My Baby’ on WYNN, and the driver, black, not American, does so.
American Psycho by Bret Easton Ellis

All this happened, more or less.
Slaughterhouse-Five by Kurt Vonnegut

And here’s some contenders for my own first novel:

“Trust me,” he winked and untethered it.

Or maybe:

It was a crisp autumnal morning with a heavy sky to contrast with the light crunch of crimson leaves underfoot and the smell of diffusing seasons that gently danced on the soft breeze when I found out that my brother had turned into a goat.

Or:

Everyone can tell a lie but not everyone can tell a liar.

What would your first line be? You don’t have to write a whole novel afterwards . . . but you can if you like.

Our favourite gets a prize.

Dog blog

Thursday, January 27th, 2011

I’m joining a club. Around one in three people in the UK are already members, so I shouldn’t feel that keyed up. But I do.

Despite a lifetime of indifference to dogs, I’ll have one in my house in a couple of weeks. A tiny black Labrador, that will soon become a large black Labrador. I came about 80% round to the idea over the last year. The final 20% was achieved by visiting some litters. To my surprise, I was bowled over by the cute little rascals, and now I can’t wait to be one of those one in three people – a dog-owner.

Like most clubs, social groups, organisations, and yes, financial service providers, dog people use some jargon. Words that are either completely unfamiliar outside the club, or have a particular meaning that sounds odd to outsiders.

‘Bitch’ is the obvious one. Whilst we all know what it means, who but a fervent dog-lover would ever say, “Yes, she’s a lovely bitch”? ‘Castration’ is another one that stops you in your tracks, but in dog land it’s just a word.

Who says ‘whelping’ or ‘spayed’? Would you know what crate training involved? I confess I didn’t know the word ‘conformation’ before but a ‘breeder’ said it to me as casually as if she’d been saying the word ‘cheese’.

Some of this jargon is odd, some is disturbing and some leaves you reaching for the OED. But I don’t mind it. In fact I quite like it. It makes me trust the speaker’s opinion and follow their advice. And I’m reading books and pamphlets and websites to learn even more about our exciting new family project so that I get it right and make the most of it.

So what’s the problem with jargon in financial services then? Why can’t customers embrace it as they  join the club of pension schemes and insurance policies? Two main reasons occur to me:

Firstly, dog-ownership is a club I want to join. When I come across jargon in pensions or insurance, it’s usually aimed at people who may need quite a lot of persuading before they sign up. No one naturally wants to buy a pension. No one gets a warm glow at the thought of insurance, despite what the TV ads suggest.

Secondly, you don’t see many door-to-door dog salesmen. Dogs sell themselves. You see the product bouncing around the park and you think, I’d like one of those. When you look into it, you find there’s a bit of jargon involved, but you still understand the product, and you’re keen to do what’s necessary to get one. If someone tried to sell you something you can’t see, and may never need, using words like ‘castration’ and ‘conformation’, you’d be off like a whippet.

Without a full understanding of the product, or a pressing desire for it, customers need the experts to explain and reassure in everyday language. This doesn’t just mean getting out the jargon-buster for a quick translation – it might take more time and care than that. And it’s not dumbing down, it’s making a connection.

Jargon is one of the reasons that one in three people have no form of emergency financial provision, such as substantial savings or life insurance. And one in three over-50s have no pension savings. I wonder if it’s the same one in three people who have dogs.

Customer Serviced

Friday, June 11th, 2010

I’m guessing you’re familiar with the saying ‘the customer is always right’. Reading it back to myself it feels as true now as it was on the day Harry Selfridge set up shop and coined the phrase that launched a thousand trips (viz. the customer journey).

Assuming it is true, either I’ve acquired a rather short fuse over the years or the average shop assistant has become more… umm… average.

This is a tricky problem for the shareholders.

Teenage Me was mostly grateful to get purchases out of the shop without accusations of being:

  1. too young
  2. a thief, or
  3. too nerdy to be allowed in.

A couple of years and a few milestones later – first part-time job, first car, leaving home, first boyfriend, college, first grown-up job, first flat – I’d gained some confidence and realised that shopping was becoming different.

It was still mostly about getting everyday stuff: food, petrol, hoover bags. Oh and some cat food (another milestone). But as student life became a distant memory, I began shopping without having to go for the cheapest option. I still knew what I needed, but became more aware of the choices I had: which shops to use, how much to spend, what make or model to buy.

At this time it started to dawn on me that all shops were not the same.

The outgoing CEO of Marks and Spencer recently complained that his company finds it virtually impossible to fill undergraduate vacancies. They attract people who can barely string more than two words together to form an adequate sentence. Looked at in another way, a cynic could argue that he’s really saying there are better ways to spend money than teaching raw recruits the basics.

Another outgoing CEO, Tesco’s, has a rather different take on the same problem. Low paid starter jobs might not attract quality applicants, but he articulated a belief that it was part of his company’s social responsibility to nurture the potential of these new joiners.

Whichever side of the debate attracts you, one thing is as true as our own retail infallibility; we are all customers. We have a choice.

Lots of our clients are acutely aware of this and have long ago ditched the assumption that they’ll automatically retain business. They are actively learning how to mitigate some of the sharp bends, adverse cambers and potholes on their customer’s journey.

The Great Debate

Thursday, April 15th, 2010

“Britain’s Got Talent”

Finally it’s here.  After 50 years, the live televised debate has rippled to us from across the pond.  We might still be waiting, had it not been for such narrow margins between Labour and the Conservatives.  Can debates influence our votes?  In Australia, they reckon debates are responsible for a 1-2% swing.  But they have compulsory voting, so our British swingometer might look quite different.

Tonight, Brown, Cameron and Clegg will take to the stage to sing for their political supper.  There’s everything to play for.  The audience – and estimates say there will be 12 million of us – finally get to use all the pointers we’ve picked up from countless reality and talent shows, and apply them to the potential boss of Britain.

It might be difficult for the boys to truly strut their stuff.  There are 76 rules controlling the show.

The audience will be allowed to clap at the beginning and the end, but otherwise silence will rule.  Strictly no heckling.  Shots showing audience reactions will be limited.  Laughter might be harder to stifle – and there will no doubt be some rehearsed wit from our leaders.  It worked for Reagan.  We’ll see what our guys come up with.  At the start, the leaders get to make a one-minute statement.  Questions, which the leaders won’t have seen, must be relevant to all three parties, so we can’t expect anything dirt-diggingly personal.  At the end, they get to make a closing statement.  And then they’ll shake hands.  It’s in the rules.

Our leaders have been asked how they are feeling about their “auditions”.  Perhaps disappointingly, unlike most talent shows, not one of them have said, “I know I’ve got the X factor.  I’ll give 110% if the viewers vote for me.”  But they’ve all said they’re looking forward to the debates. Hmm… Really?

If we do tune in, what do we think we’ll be watching out for to help us make our voting decision, or to confirm what we’ve already decided?  Policy or personality?  Psychology suggests that we think we make decisions rationally, but actually we make them emotionally.  From our gut animal instincts.  Many think that politics is won on personality.  Perhaps that explains why, when so much of what we see tonight will be rehearsed, we’ll be watching intently for any glimpse of spontaneity where authentic personality can actually come through.

We’ll look out for the rehearsed body language.  Cameron has enrolled Obama’s body language advisor, Anita Dunn, to help him. To ‘project stability’ Dunn has told Cameron to stand centre-on to his podium, and hold both sides of it when he makes a point.  To make him seem calm and centred, the advice is to have a ‘forward-looking gaze’ and not let his eyes dart around in a ‘shifty’ way.  Dunn got Obama to concentrate intently and furrow his brow when a question was being asked, and then relax into a smile as he answered.  We’ll see if Cameron or any of the others adopt a similar technique.  But the advisors don’t always get it right. McCain was told not to give Obama eye contact in case he gave away his total disdain for him.  Instead he just came across as odd.  We’ll watch out for how the leaders physically react to each other, all in a bid to gain the highest status in our eyes.

We’ll look out for our leaders’ tells, the things that would give them away in a game of poker.  According to Dr Collett, who you may have seen on Big Brother, they all do different things when put under pressure.  Cameron licks his lips, Clegg pulls up his upper lip, making a U-shape with his mouth, and Brown’s inhalation through his mouth and jaw drop get more pronounced.  Given that they know these are their tells, they might try to control them.  Other tells are harder to control:  the dry mouth, red patches on the neck and face, sweat.  Apparently bets are being placed on who will be the first to break into a sweat.

And we’ll listen out for what they say.  They’ll no doubt try to stay on message, and say it and say it again.  We also expect a fair amount of attacking and the newly fashionable agreeing.  It will be interesting to hear how much of what they say is designed to appeal to our rational side as opposed to our emotional side.  Frank Luntz, American word doctor, reckons 80% of our reactions are emotional versus 20% rational.  He looks for words that can trigger emotions, the implication being that those words can change minds.

And what will we remember afterwards?  What will the nation be talking about in the morning?  The wise words we heard or the gaffes made?  Our money’s on the latter.  The wheels on the spinning machines will start turning during the show – get ready for Twitter – and will keep going in the aftermath of the debate.  Depending on how it goes, one or more of our potential bosses of Britain might be having yet another makeover before “Debate, the Sequel.”