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As I continue trying to get my head around how to communicate with my dog, I find it useful to remember that my everyday methods of communicating with my own species are not the place to start.

Refuse to get yourself all dirty by using a human word like ‘sorry’. This is a bad word.

Throughout the noughties, the Republicans whipped the Democrats’ arses, despite having a candidate who would struggle to point at his own arse with a stick. Even if one end of that stick was already attached to his arse. One of the areas where they failed abysmally was ‘Tax Relief’. And the reason they failed was [...]

One of our tips for writing well is this: write what you’d say if you were speaking to one person, face to face.

The tip applies even if you’re writing to millions of people. Which is exactly what someone did this week with their letter of introduction to the census. You might have read it.

It’s easy to be cynical about mission statements.

Our mission is to give the best possible customer service. Of course it is. That’s why I’ve been listening to Dire Straits for ten minutes while you tell me how much you value my call.