Archive for January, 2012

The latest thinking on auto-enrolment

Tuesday, January 31st, 2012

Every company will soon have to auto-enrol their workforce in a pension scheme. Our Vincent has contributed some thoughts on how these companies could use language to turn this obligation into a success story. Download the Clear Path Analysis report on the challenge of auto-enrolment, which contains Vincent’s contribution and many others.

Nice creative idea from Swiss Life

Tuesday, January 31st, 2012

We like Swiss Life’s “Life Turns in a Sentence” campaign. See more here.

Are credit unions a viable alternative to banks?

Friday, January 27th, 2012

This BBC News report  explores why more people are choosing credit unions.

The power of thank you

Wednesday, January 25th, 2012

People like people who say thank you. In this short video, Laura Trice suggests we all say it.

Project Unbreakable: How words of abuse can heal

Wednesday, January 25th, 2012

We saw this great project in The Guardian. Photographer Grace Brown empowers victims of sexual abuse to take control. She does this by photographing them with the words that were once used against them.

(I Can’t Get No Agreement About) Satisfaction

Thursday, January 19th, 2012

The row over how Ofsted labels schools reveals the power of some very ordinary-sounding words.

Chief Inspector Wilshaw, who sounds like a Ruth Rendell character but is in fact in charge of scaring teachers, has said his Ofsted team should no longer judge any school to be satisfactory. He says it is “not good enough” that 3,000 schools have been satisfactory for two inspections in a row. These schools are “coasting”, he says, and “not providing an acceptable standard of education”.

So how can satisfactory be neither good enough nor acceptable? My dictionary says it’s both. In fact it’s better than that. If you satisfy an expectation, you meet that expectation fully – job done. If you satisfy your doubters, you convince them – end of. If you demand satisfaction you are not easily pleased, no sir. If your hunger is satisfied – well, you get the idea.

But Ofsted aren’t using satisfactory like this. They’re using it as one point on a four-point scale: inadequate, satisfactory, good, and outstanding. Here, satisfactory is better than some, but not as good as others. However, the excellent word research tool Sketch Engine shows that the verbs people most associate with satisfactory are deem, prove and judge. Put satisfactory after any of those and you see how people often think of the word as an ‘absolute’ – something’s either satisfactory or it isn’t. It’s not a point on a scale.

At the same time, the adverb most associated with satisfactory is reasonably. That very much puts satisfactory back on a sliding scale, interchangeable with could do better. If that association resonates strongly with you, you’re not going to be very satisfied with a satisfactory school.

DCI Wilshaw is not satisfied with satisfactory either. Nor is the Prime Minister. In an Orwellian flourish, Mr Cameron has declared, “I don’t want the word ‘satisfactory’ to exist in our education system. ‘Just good enough’ is frankly not good enough.”

The label these gentlemen prefer is requires improvement. Sketch Engine tells me that improvement is most commonly associated with continuous, significant, marked, dramatic and substantial. All nice positive stuff. And as part of a scale of grades that schools can achieve it makes sense. But as a standalone phrase – ‘your school requires improvement’ – well, you can see why the word the teachers’ unions are using is ‘insulting’.

Creating a written language

Monday, January 16th, 2012

To save an exclusively oral language from dying with its last remaining speakers, one man attempts to create a written version of Ongota.

How narrative can aid memory

Sunday, January 15th, 2012

We’re big fans of telling stories. So we like this Guardian piece about stories and memory.

Steven Pinker on language and thought

Friday, January 13th, 2012

In this video preview of his book The Stuff of Thought, Steven Pinker looks at language and how it expresses what goes on in our minds — and how the words we choose communicate much more than we realise. See it here.

In another life

Wednesday, January 11th, 2012

In another life, the one between being Napoleon’s idiot brother and this one, I used to be a theatre director. Not a particularly good one, but that’s no matter in the world of make believe; in fact many successful international directors have built their careers on personal and profound incompetence.

This line of work brought me in touch with actors and Shakespeare – for every swing there is a roundabout. When rehearsing Shakespeare there comes a time when actors have to let go of the sides of their metaphorical swimming pool and try to run through the play without using their script. And when they do, a magical thing happens. They start to make Shakespeare more Shakespearian. Ordinary lines of perfectly comprehensible English, like “What have you done?” become translated into Olde English speak – “What hast ye doneth forsooth?”. I exaggerate for comic effect (not for the first time I hear you sigh). But the principle is true – simple ‘you’s become ‘ye’s and ‘eth’s are added at the end of verbs willy-nilly.

I’m half way through Bleak House at the moment. And I’m finding that Dickens is much less Dickensian than I’d expected. He, like Shakespeare, refuses to be his own parody.

Big corporations should take note. Instead of putting on the ‘corporate’ communication hat and trying to write in the style that they think everyone is expecting, they should just write their own thing in their own way. You can talk about ‘getting better at talking to customers’ instead of ‘engaging in ongoing consumer communication strategy uplifts’. You can say you’re ‘sorry for making a mistake’ instead of ‘taking the opportunity to apologise for errors that may have occurred’.

Good writing isn’t about conforming to a stereotype, it’s about making a connection with the reader.

By the way, for all those people who keep telling me that you can’t start a sentence with the word ‘but’, I’ve already counted 7 sentences in Bleak House that do just that. And I’m only half way through. If you’d like to borrow a copy of Bleak House, give us a shout.