Communication needn't be hairy

Having a shave or deciding to grow a beard doesn’t help your communication skills. Or does it?

There was a long standing tongue-in-cheek tradition at Quietroom that all the writers, or ‘creatives’, had beards and all admin, or ‘suits’, were invariably clean-shaven. Our friendly banter would pit the beards against the suits on whatever was the hot topic of the day.

Recently, the lines between the two have become blurred to the point of making any distinction meaningless. For example, I’m the office manager, and I’ve grown a beard. And Pippa, one of our writers, has decided she would really be happier without one.

This hairy overlap usefully illustrates something which has become increasingly important to all of us at Quietroom: It’s not just the writers and workshop leaders who try to be excellent communicators. Everyone here has a relationship with the people we help.

A client’s finance question will invariably be followed by a heated discussion on the right way to communicate complex financial jargon to their customers without worrying them, or worse, giving them the wrong idea.

Everyone in an organisation should aspire to good communication. It pays dividends to develop employees’ skills so they feel confident and empowered to do their job in an enjoyable and effective way.

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